Comparison: JivoChat vs Kayako


JivoChat is a live chat software for websites that allows businesses to connect with their customers via various channels including live chat, social media, messengers, and phone calls. It offers features such as chatbots, WhatsApp Business integration, Apple Business Chat, telephony, videocalls, CRM integration, and more.

  • Live Chat for Websites
  • Chatbots
  • WhatsApp Business
  • Apple Business Chat
  • Instagram Integration
  • Facebook Integration
  • Telegram Integration
  • Viber Integration
  • Telephony Plus
  • Videocalls
  • Jivo Business Phone Callback
  • CRM Integration
  • Jivo Team Chats
  • Company's Email Integration
  • Integrations
  • API for Developers

JivoChat promises to streamline customer communication and improve customer service with its all-in-one platform. Connect with customers via multiple channels, save time with chatbots and CRM integration, and improve customer service with JivoChat.

JivoChat is revolutionizing the way businesses communicate with their customers. It allows businesses to engage with their customers using their preferred channel, bringing live chat, social media, messengers, and phone calls to one location. With features like chatbots and CRM integration, JivoChat helps businesses save time and improve customer service. Join over 287,855 smart businesses using JivoChat to get more leads and customers.

Businesses need a reliable and efficient way to communicate with their customers and provide excellent customer service across multiple channels.


Kayako is a help desk software platform that provides powerful out-of-the-box functionality for managing customer requests and conversations across multiple channels. It aims to help customer service teams deliver personalized support and stay connected with their customers.

  • Shared Inbox
  • Live Chat
  • Customer Journey View
  • Self-help Knowledge Base

Kayako promises to deliver personalized and prompt customer support. With Kayako, customer service teams can deliver excellent customer support experiences with ease.

Kayako helps customer service teams manage and streamline their support processes through its integrated platform. With features like shared inbox, live chat, customer journey view, and self-help knowledge base, Kayako enables teams to provide prompt and personalized customer support. It caters to businesses in various industries and offers a range of solutions to meet different customer support needs.

Streamline and manage customer support efficiently.

Similarity Score
The similarity score between JivoChat and Kayako is 60%. Although they both offer solutions for customer communication and support, their features and value propositions differ to some extent.
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